Health and Care Experience Survey, Variations in Experience 2021/22

All results by type of care experience

We ran separate models to analyse each of the 13 questions of interest. Each question focuses on a different aspect of care. The first is overall care, and the others are statements describing person-centred care.

Each graph shows how the likelihood of rating positively a single aspect of care varies for different groups of people.

The results are expressed in odds ratio, that show the likelihood of an outcome compared with a reference group.

If a particular group has an odds ratio of more than 1, they are more likely to rate overall care positively, compared with the reference group, taking into account (controlling for) other characteristics.

If the odds ratio is less than 1, they are less likely to rate overall care positively, compared with the reference group, taking into account other characteristics.

If the odds ratio is 1, they are as likely as the reference group to rate overall care positively, taking into account other characteristics.

For more info about the data and methods, please see the methodology section of the report.

Overall rating of care provided by general practice

Results for overall care experience, odds ratio

Opportunity to involve the people that matter to me

Results for person-centre statement: Opportunity to involve the people that matter, odds ratio

Being listened to

Results for person-centre statement: Being listened to, odds ratio

Being given enough time

Results for person-centre statement: Being given time, odds ratio

Being treated with compassion and understanding

Results for person-centre statement: Being treated with compassion and understanding, odds ratio

Knowing the healthcare professional well

Results for person-centre statement: Knowing the healthcare professional well, odds ratio

Chance of asking about the benefits and risks of the treatment

Results for person-centre statement: Chance of asking about the benefits and risks of the treatment, odds ratio

Being able to ask questions if one wanted to

Results for person-centre statement: Being able to ask questions if one wanted to, odds ratio

Understanding the information one is given

Results for person-centre statement: Understanding the information one is given, odds ratio

Health professional checking that they are understood by the patient

Results for person-centre statement: Health professional checking that they are understood by the patient, odds ratio

Staff help feeling in control of treatment and care

Results for person-centre statement: Staff help feeling in control of treatment and care, odds ratio

Being involved in decisions about treatment and care

Results for person-centre statement: Being involved in decisions about treatment and care, odds ratio

Feeling able to make an informed choice about treatment and care

Results for person-centre statement: Feeling able to make an informed choice about treatment and care, odds ratio