Health and Care Experience Survey, Variations in Experience 2021/22
An Official Statistics Publication for Scotland
This analysis explores variations in the experiences of general practice for different groups of people, contexts, and health consultations.
We used data from the 2021/22 Health and Care Experience survey and statistical modelling to estimate the likelihood of people positively rating the overall care received and other aspects of person-centred care.
Key results for overall care received
The three factors with the largest effect on the likelihood of rating overall care positively are:
mode of consultation (face to face, at home visits, videocall etc.)
people’s ability to look after their own health
healthcare professional giving treatment or advice
Mode of consultation
- people receiving home visits, face to face consultations at the general practice and videocalls are more likely to rate their overall care positively, compared with people who received a consultation over the phone
Ability to look after their own health
- people who feel better able to look after their own health are more likely to rate overall care positively, compared with people who feel less able to look after their own health
Healthcare professional
- people who received most of their treatment or advice from doctors are more likely to rate their care positively, compared with people who received most of their treatment or advice from nurses, physiotherapists, mental health professionals, pharmacists or other health professionals
Other factors affecting the likelihood that people rate overall care positively are:
individual characteristics such as age, gender, ethnic group, work status, religion, and impairment
characteristics of the general practice such as practice list size, whether the general practice is administered by the health board and whether the practice dispenses medicines
where people live in terms of how urban/rural areas are
the type of the treatment or advice they received.
Overview
This analysis investigates how specific factors affect the likelihood that patients positively rate their overall care and other aspects of care experience at their general practice.
This report presents detailed results of the analysis on overall care, by factor.
The report also presents the results for other specific aspects of care (person-centred care statements) in the results by outcome.
More information about the data and methods used for the analyses is available on the methodology section of the report.